At Yvonne Suits, we strive to ensure that you are fully satisfied with your purchase. If you are not completely happy with your order, please review our returns and refunds policy below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
Items that show signs of use, damage, or alteration will not be accepted for return.
Return Process
To initiate a return, you must contact us within the 7-day return window by emailing [email protected] with your order details and reason for return.
Once your request is approved, you will receive instructions on how to return the product. Customers are responsible for ensuring that the item is securely packaged when sending it back.
Inspection and Approval
After we receive your returned item, it will be inspected within 3–5 business days. If the return meets our eligibility criteria, your refund will be processed accordingly.
Refunds
Approved refunds will be issued within 5–7 business days after inspection. Refunds will be processed through a suitable method as determined by our team and communicated to you via email.
Non-Returnable Items
Certain items may not be eligible for return, including items purchased on sale, promotional items, or any product marked as non-returnable at the time of purchase.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, you may return the original product (if eligible) and place a new order separately.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please first check your payment method or contact your financial service provider. If the issue persists, reach out to us at [email protected] for assistance.
Contact Us
If you have any questions regarding returns or refunds, feel free to contact us:
Email: [email protected]